Can I safely re-link my Steam account without losing progress?
I recently had my account compromised (the hacker contacted support and managed to convince them to change my e-mail...) and used for cheating in Apex- thankfully, after much struggle with the EA Support team, I was able to secure my account and reverse the ban the hacker put on my account.
However, in the process of this I discovered that the hacker disconnected my Steam account. While I was in the process of recovering my account, I had to create a new one to play Steam games, and now it is linked with that one (meaning if I launch from Steam, I'm back to level one). I tried to unlink it in the EA Account page, but I just receive a generic error, so I'll probably have to contact support again just to unlink it there, but I had discussed this with a number of support representatives and I'm quite confused about the consequences of re-linking my Steam account with my primary Origin account...
Say if I unlink Steam from my newer Origin account, which I only created as a temporary measure while my old account was inaccessible, and then I re-link my Steam account to my original Origin account again, will I lose all of my Apex Legends progression? Currently I am able to access the game like normal if I launch through Origin, and I would like to go back to playing through Steam, but I don't want this to be at the cost of thousands of hours and hundreds of dollars (I know, I'm kicking myself for even paying a dime at this point) of progression. I wasn't able to get a straight answer from support (the representative even went as far as to blame me for disconnecting it, when it was not me), so I'm hoping that Answers HQ will help me out here.
I know this is a pretty confusing situation, one that I really didn't want to be in at all, but I can explain as much as possible if anything is confusing.
Hey @seiseidoudou,
For clarification when you unlink a platform account from an EA account you lose access to:
- games and game progress
- DLC, expansions, and anything extra you have for your game
- memberships and subscriptions
- in-game purchases.
The exception to this is, if you own the game through a 3rd party platform or on disc you keep the game through them, so the game shouldn't disappear from your library. The way to attempt to recover these items is to link the platform back to the exact same EA account.
If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.
Once you linked them back, if you are missing items (including if this was due to someone else having access to your account), you would need to speak to our advisor to look into this to see what they may be able to assist with recovering.
