Forum Discussion

lzxzyf's avatar
lzxzyf
4 years ago

can't open cases

It all started when my friend invited me trying “it takes two”,

I downloaded “friend pass”in steam, and origin, then logged in my account, so far so good.

 

Just before I started to play. I found I find this:

https://imgtu.com/i/hEhyXn（pic1）

 

I think it’s because I used VPN when starting the game.

 

Then I started to contact ea , in help.ea.com, I wrote many cases in there.

 

And when I click “my cases”, I found there appear “you currently don’t have any cases with us”

 

So many times I tried, still, “you currently don’t have any cases with us”.

 

Then I found out maybe It’s because I used the NetEase mail(网易), since I didn’t even get  the banned notice in my mail.

 

So I tried to change my email address, then I found out that this page:

https://imgtu.com/i/hE5aRg（pic2）

 

didn’t work, I tried to clean cookies, still didn’t work.

 

I really don’t know what to do, please help me.

discussion

6 Replies

Sort By
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @lzxzyf if you have a ban on your account then you will need to speak to our Terms of Service team

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

  • lzxzyf's avatar
    lzxzyf
    4 years ago

    Thank you very much for your reply.

    But I have done what you said about seven times. Still don't work.

    My problem is I can't open a case.

    After I clicked  the select option, It says I have created a case.

    But when I clicked My cases, "you currently have no cases with us".

    This is where my problem is.

    Please If you can check the backend, and find out what happend.

    Thank you very much!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @lzxzyf I tested it there and was able to make a case, can you try on a different browser to see if you have the same issue?


    Darko 

  • lzxzyf's avatar
    lzxzyf
    4 years ago

    Yes, I changed brower from chrome to edge.

    and I did all  that what you said.

    this pic is what I get:

    but, still, in "my cases", I can't find out the case I just created.

    Still: "

    "You currently do not have any cases with us."

    (I copied that from the web page)

    Thank you very much for your quick reply.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @lzxzyf based on the message you are seeing the best thing to do is to give our team time to respond. 

    Darko 

  • lzxzyf's avatar
    lzxzyf
    4 years ago

    But I have waited three days already.

    Nothing came in to my email, I still can't log in my origin account.

    It's just this helpless feeling.

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,652 PostsLatest Activity: 5 years ago