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789321564's avatar
789321564
4 years ago
Solved

Daily EA Password reset email

Can someone tell me why I am being bombarded twice a day, EVERY day, with and email from yourselves titled "Reset your password". I have copied the start of the received emails at the end of this message so you can see what is being sent. This has been going on for over a week now and I am getting royally fed up with it.  I haven't even used my EA account for a few years since before Sims4 was released,  so this coming out of the blue.

I HAVE NOT requested a password change and after the first 3 emails went on and changed the password anyway hoping it would stop these emails...it didn't.  What is going on please and is anyone else being sent this barrage of emails?  Are you (EA) having an issue with your login settings at the moment that is causing these emails to be sent out.  I find it very difficult to believe that someone is trying to hack my account twice a day for over a week.

How do I stop this, ?? Please someone make it stop.

See below for the start of the emails I've been receiving.  

Thanks

LJH

Hi ,

If you did not request this change, you can safely ignore this email.

You're receiving this email because you requested a password reset for your EA Account.

To choose a new password and complete your request, please follow the link below: _   ( I've cut the email copy at this point)

technical issues

3 Replies

  • 789321564's avatar
    789321564
    4 years ago

    Thanks for your answer, please could you advise me how I go about doing that ?  When I click Contact Us , an essential box is on the page that loads asking me to fill in which product or service it is regarding.  It has no recognition of anything I type in regarding an EA account, password, security  or email to even be able to initiate the conversation with them.  I was hoping that maybe they have some tech people trawl the board occasionally to see if there is anything they can help with or see trending issues.

    I have no clue how to reach out to them beyond that, which is why I put my question on here.  I'm also curious to find out if anyone else is having this issue at the moment which was another reason why I wrote on here.

    Thanks

    LJH

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @789321564,

    Usually you select Origin followed by the steps that apply to you. 

    Could you try this link instead? I have already filled in some of the details for you. 

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