Hello!Recently I‘ve been playing NFS Heat and Star Wars Jedi The Fallen order alot. Everythings was fine the first couple of hours in the games until this famous DirectX error appears and the game crashes. Sometimes I can play longer, sometimes only 5 minutes. It says the card has been physically removed from the system. It only happens in these two games (for now). I will check if it happens in CoD Modern Warfare aswell.I‘ve tried everything possible the internet told me.I have the latest Graphic driver installed; my card or something else isn’t overclocked; I have done things in my registry, which should solve the problem, they doesn‘t; windows is up to date; directX version is the newest; my GPU or CPU isn‘t overheating; and I even resetted my whole computer.I‘ve got a Nvidia RTX1080 and a AMD 9 Ryzen 3900X. Now I am just asking if I am the only one with these unsolveable problem? (Btw. my PC is around 4 Month old, I think not it‘s something wrong with my hardware)

@DE4DKEYb450msi rx590x 8gb 32gb ddr4 ssd mainhdd amd 3700x/ COMPLETELY UPDATED BIOS CHIPSET GPU , CANT UPDATE ANYTHING ELSEbuy a game and u can go any further crashes ever time on nfs heat a the cop taking the car on night mode. what a bunch of crap. ITS NOT MY SYSTEM EA ITS UR CODE PLEASE ADDRESS!!!

Updating or reinstalling your video drivers are the advised steps for this type of issue. Nvidia: @DE4DKEY Download the following drivers and perform a 'clean install' - https://www.nvidia.com/download/driverResults.aspx/153217/en-us AMD: @chicliken assuming you are on windows 10 - 64-bit: download and install the 19.9.2 driver set - https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-590

@EA_BarrySorry, I am confused right now. I did a clean reinstall of the drivers now. But the driver you've sent me to install are outdated, there are newer ones.So I took the newer one's and installed them clean. But I've installed "Game Ready Drivers" and you've sent me Nvidia Studio Drivers... Is there anything different? Am I supposed to install older drivers (because like I said, there are newer one's)? I've never tested the Studio Drivers to be honest...

@DE4DKEY Newest is not always best, I advised the Studio Driver set as they appear to be the most stable, here is some text from the driver info: "NVIDIA Studio Drivers provide artists, creators and 3D developers the best performance and reliability when working with creative applications. To achieve the highest level of reliability, Studio Drivers undergo extensive testing against multi-app creator workflows and multiple revisions of the top creative applications from Adobe to Autodesk and beyond." When you run the installer, choose the Advanced install and then choose 'Clean Installation', this will remove previous driver components and again will help with game stability. Thanks.

@EA_BarryOkay, alright. But there is even a newer Studio Driver available. But I will try the one you suggested me. I will keep you updated.

DirectX Error (Physically Removed) in Origin games

14 Replies

chicliken
6 years ago
@DE4DKEYb450msi rx590x 8gb 32gb ddr4 ssd mainhdd amd 3700x/ COMPLETELY UPDATED BIOS CHIPSET GPU , CANT UPDATE ANYTHING ELSE
buy a game and u can go any further crashes ever time on nfs heat a the cop taking the car on night mode. what a bunch of crap. ITS NOT MY SYSTEM EA ITS UR CODE PLEASE ADDRESS!!!
EA_Barry
Community Manager
6 years ago
Updating or reinstalling your video drivers are the advised steps for this type of issue.

Nvidia: @DE4DKEY Download the following drivers and perform a 'clean install' - https://www.nvidia.com/download/driverResults.aspx/153217/en-us

AMD: @chicliken assuming you are on windows 10 - 64-bit: download and install the 19.9.2 driver set - https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-590
DE4DKEY
6 years ago
@EA_BarrySorry, I am confused right now. I did a clean reinstall of the drivers now. But the driver you've sent me to install are outdated, there are newer ones.
So I took the newer one's and installed them clean. But I've installed "Game Ready Drivers" and you've sent me Nvidia Studio Drivers... Is there anything different? Am I supposed to install older drivers (because like I said, there are newer one's)? I've never tested the Studio Drivers to be honest...
EA_Barry
Community Manager
6 years ago
@DE4DKEY

Newest is not always best, I advised the Studio Driver set as they appear to be the most stable, here is some text from the driver info:

"NVIDIA Studio Drivers provide artists, creators and 3D developers the best performance and reliability when working with creative applications. To achieve the highest level of reliability, Studio Drivers undergo extensive testing against multi-app creator workflows and multiple revisions of the top creative applications from Adobe to Autodesk and beyond."

When you run the installer, choose the Advanced install and then choose 'Clean Installation', this will remove previous driver components and again will help with game stability.

Thanks.
DE4DKEY
6 years ago
@EA_BarryOkay, alright. But there is even a newer Studio Driver available. But I will try the one you suggested me. I will keep you updated.
DE4DKEY
6 years ago
@EA_Barry Btw. I can't install your recommended driver, because it is not compatible with my system. I need the DHC version of the driver. I can't find them online.
DE4DKEY
6 years ago
@EA_BarryOkay, I've tried a clean install of the newest Game Ready Driver, still crashed. And I've done a clean install with the latest Studio Driver. It still crashes with the DirectX Error after some minutes too.
chicliken
6 years ago
barry, followed ur instructions & still have the same issue of no amd gpu found every time. updated bios, amd gpu, chipset,, removed dx12 from the NFS file, LET ME TELL U NOTHING HAS CHANGED!! Good error and bug correction should not be up to ur consumers it should be fixed by EA. Basiclly wasted my money buying a game that I cant play even with a fast ##$ desktop with all the bells, ur reply is un helpful. EVERY DRIVER IS UPDATED AND WAS PRIOR TO UR SUPER DUPER HELP,LOL.
SO WHAT NOW? WAIT ANOTHER WEEK FOR A NEW GPU DRIVER? ISSUE IS ON EA's side just silly, GAME WAS NOT 100% READY. MY rig runs every other game no problem. CAN I GET SOME Customer service for a $60 game that only lets me play the day side and crashes when I race at night! REALLY!
CHICKENLICKEN
sterling84
6 years ago
Madden 20 crashes every single time I play it, built a brand new high end i9 9900k 2080ti PC and every other game I play runs like a dream. Stupid DirectX error GPU physically removed. I've tried every fix I can find for this error (which seems to go back at least 5 years btw) and still nothing. EA disgusts me
chicliken
6 years ago
guys, this solved all my issues link: and directions THAT WORK EA CS!!!
https://respawnfirst.com/need-for-speed-heat-directx-error-fix/
DirectX Error Fix
This is an error that Need For Speed players have been complaining about. In most cases, such an error occurs on a relatively older GPU.
But, in the game case of Need for Speed Heat, the DirectX error, followed by a crash is occurring for players with the latest GPUs and CPUs.

While developers are looking into the problem, here is a workaround that might help you. One reason why DirectX error occurs is that GPU isn’t capable of handling the game at max graphics setting.
You can avoid this error by locking the game at 30 FPS. Open Nvidia Control Panel > Manage 3D Settings > Program Settings. Select the game from the list and set vertical sync to “Adaptive half refresh-rate”.
Start the game and disable in-game v.sync and set the display mode at Fullscreen and the game will be locked at 30 FPS. This will reduce the load on both the GPU and the CPU resulting in much more stable performance.