Forum Discussion

savuk2000's avatar
savuk2000
5 years ago
Solved

EA not sending verification emails in 2021

I have been trying for days now to do the following on an existing, valid, working EA account:

- add mobile for additional validation

- add secondary email

- authorise a child account as a parent

All of these things require me to acknowledge a verification email that EA seem unable to send. 

I have been online with a support agent for over an hour (very helpful but ultimately unable to fix). They were able to send me validation emails for the support chat and the case details email but still the Verification Email process/server is not issues the one email that I actually need. 

it is clear this has been a longstanding issue so as directed I am logging this a a new instance of the issue instead of adding a comment to an old Instance. 

Please fix this, it really is unacceptable that this issue still exists after all this time. 

discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @savuk2000, for issues such as this you will need to speak with one of our livesupport advisers who will be able to advise you further

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

    Darko 

30 Replies

Sort By
Show More
  • Maxxracr's avatar
    Maxxracr
    4 years ago

    Hi 

    I have a fun suggestion, fix your program and everybody will be happy.

  • heathbar_candy's avatar
    heathbar_candy
    4 years ago

    What did you do to get things working? I have requested the verification code email so many times now and I'm not getting them

  • PetriP_fin's avatar
    PetriP_fin
    4 years ago

    So all is lost? I can't edit my account, I can't chase the password, I can't add phone number or ANYTHING because I can't get the verification email. Thanks alot! And, please, dont't give that answer that you cant help and blahblahblah, yeah, that is obvious now.

    edit:

    nevermind, I got everything suddenly working when I tried once again to add phonenumber to my EA account. And now I got the verification email and was able to add the phone number. Also, got the TSTO verification code and it's working now.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Anjoulas we are not able to assist with account-related issues on AHQ.


    If you are not receiving your verification emails then you will need to speak with our live support team.


    Darko 

  • Anjoulas's avatar
    Anjoulas
    4 years ago

    I've had the same issue for about a year, all verification mails - be it password reset or login - don't arrive so I just stopped using origin alltogether since support is apparently not able to fix this issue and are unwilling to communicate - see copy & paste comment by the same community manager without even replying directly towards what is said.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @ketchi007 when posting on AHQ please do so in a polite and constructive manner.

    We are not able to assist with any account related issues on AHQ. For any account related issues you will need to speak with our live support team. 

    There is simply nothing more that we can do on AHQ related to these issues.

    Darko

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,757 PostsLatest Activity: 5 years ago