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stef00740's avatar
stef00740
5 years ago
Solved

Had my Fifa 21 account hacked, rang EA who denied all knowledge

I have just got off the phone to EA about having my account hacked, I rang their premium number firstly for 30mins and got cut off, and then for another hour. I had two players from my account sold ...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @stef00740 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

Maacbu's avatar
Maacbu
5 years ago

by advisors do you mean call center people? because the one I called had the same script as chat people, they can't do anything, they blame it on the "DEDICATED TEAM". So I didn't get any resolution so far, I don;t want to call again because I think it moves the case back to the end of the line. It's been 10 days since then and no answer. I filled a report on this website: https://secure.ethicspoint.com/domain/media/en/gui/8089/index.html. It;s supposed to be the people who regulate EA but no answer from them either. You can try too

georgeowoolston's avatar
georgeowoolston
5 years ago

Yeah the call centre people. One person I got was totally unhelpful and scripted. But the second advisor did talk me through the issue and answered my questions. He saw all the players I mentioned had been sold and saw the login did not happen from my device. It happened on a device in Warwick, which is nowhere near my area in London. But apparently that device was trusted, which is ridiculous as I have never logged into another device. So he said it looked like someone I knew sold all my players. He couldn’t answer where all the coins from those sales had gone which was not ideal. Also would not return my players as they couldn’t prove suspicious activity, despite there also being a login to my EA account from Malaysia. Essentially this hack makes it look like a login has happened from a trusted PlayStation and IP address. This doesn’t fall into a category where EA will return lost assets, so essentially there is a live hack which cannot be traced by EA. It’s really frustrating and tbh I’ve run out of energy to keep dealing with it. I just won’t buy another EA product. 

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