Since the new update of apex legends, I haven't been able to play it due to it being stuck on resuming. I've tried to change the folder name, but then my pc tells me I can't do that cause this folder is in use. I need help!!!! Some manager tried to help by saying to restart my pc and right-clicking the game to repair, but I restarted my pc. Opened origins, but when I right-click on apex legends it only shows me, show game details, remove from favorites, view achievements, game prop., hide. These are the only actions that can be executed the rest like cancel update is unavailable. Am I doing something wrong???

Found this in a youtube chat thread and so far it's working. Go to Origin Top left Corner > Go Offline > The X button should now be available on the download > click that and cancel download > go to top left corner again and now go online > game should start downloading "preparing" and start back up again. For me it started back up and then it got to another error that is common which is it got stuck at 8.46 GB. If you get that hit cancel. Which will stop the download. Then go to "My Game Library" in origin. Right click the game and click Repair. That should verify the game files again and then resume your download. I'm now downloading will update if it breaks again but so far so good. Good luck, Have Fun, god speed.EA Community managers update your support articles. If a download has already started and then stopped it shouldn't be a firewall issue there is no need to open ports. Something on EA broke not on our side.

My Apex Legends is stuck on resuming.

24 Replies

cofmann
DICE Team
6 years ago
Hey @BlueHound try clearing the Origin cache that should help you out to begin with.

Let me know if that helped!

/Atic
BlueHound
6 years ago
@EA_Atic Doesnt work ;(
cofmann
DICE Team
6 years ago
Can you find the installation folder for Apex (it's by default under C:\Program Files (x86)\Origin Games) and try to lunch the Apex by looking for: r5apex and see what happens if you do. @BlueHound.

/Atic
Commie_Assassin
6 years ago
@EA_Atic I tried both of those solutions and neither of them worked. it still only shows up with resuming. Please help if you can I had this game working before and now it decided to do this.
Drunk3nShaman
6 years ago
same problem and it's not new. it happens with respawn games for years now titanfall 1, 2 and APEX.
about to give up on EA/origin and respawn because this is crazy i have had this issue for years and you fools can't fix this from happening.
I was excited with ACCESS premere but since the launch EA has been aloof at best.
Well thank god UBISOFT is going supscription....they have games that work.
luckykj1
6 years ago

i have the same problem! now none of my other games can update cause apex legends i stuck ... grrr Someone please help
luckykj1
6 years ago
Apex Legends is not even showing in my Windows (C) /Data Program/DownloadCashe folder. How can I delete this game?
The_Argentinean
6 years ago
These useless * never fixed this. Origin is a pos client
EA_Darko
Community Manager
6 years ago
Hey all if the download is stuck then you need to ensure that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

The ports to open are:

TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900

UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

Darko
dimsum4u
6 years ago
Found this in a youtube chat thread and so far it's working.
Go to Origin Top left Corner > Go Offline > The X button should now be available on the download > click that and cancel download > go to top left corner again and now go online > game should start downloading "preparing" and start back up again.
For me it started back up and then it got to another error that is common which is it got stuck at 8.46 GB. If you get that hit cancel. Which will stop the download. Then go to "My Game Library" in origin. Right click the game and click Repair. That should verify the game files again and then resume your download. I'm now downloading will update if it breaks again but so far so good.
Good luck, Have Fun, god speed.
EA Community managers update your support articles. If a download has already started and then stopped it shouldn't be a firewall issue there is no need to open ports. Something on EA broke not on our side.