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Anonymous's avatar
Anonymous
9 years ago
Solved

Origin won't download

So I had a great game on sims 3 and then for some reason it shut down. But me and my friends share the cd and she has it so I can't open it back up for ages as she is on holiday and forgot to give it ...
technical issues
ganders0608's avatar
ganders0608
6 years ago

My origin first started when it wouldn't load so I restarted my computer. Then it continued doing the same thing so I deleted origin and attempted to reinstall but it only gets to Origin Thin Setup exe and when i try to open origin it does open, but shows a blank screen. Ive been trying to fix this for 5 hours now and im seriously getting aggravated. Origin get your act together. I cant play any of my games! fix this.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @ganders0608 if Origin is opening and then not loading up fully then this can point to an issue with something on your system blocking Origin. I tested just there and was able to load it up without issue. As such, can you try clearing the Origin Cache.

    You can clear the Origin Cache by following the steps below:

    1. Completely log out and close down Origin
    2. Hold down the Windows key and R
    3. Type in "%ProgramData%" (without quotes) and click OK
    4. Now open the Origin folder.
    5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
    6. Hold down the Windows key and R
    7. Type in "%AppData%" (without quotes) and click OK
    8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
    9. Click on the word "AppData" at the top of your window
    10. Open the Local folder here
    11. Delete the Origin folder listed here
    12. Restart your PC and log back into Origin

    Still not work, can you ensure that you disable your anti-virus and firewall and then try it again.


    Let me know how you get on.

    Darko

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