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fourcatsandabun's avatar
5 years ago
Solved

Refund for assasins Creed

Hi I bought Assassins Creed Odyssey through Origin but it is not running properly so I would like a refund since I cannot play it . I cannot find an email address or any useful contact information so I am posting this here, I would like a refund or credit to put it towards a game I can actually play.  I don't understand why I cannot find this game anywhere on this website even though it is clearly in my past purchases on my account.

7 Replies

  • Assassin’s Creed Odyssey is a spectacular game with a huge world to explore. The setting in Ancient Greece and the story make it an unforgettable experience. I am passionate about video games and slots. I really enjoy playing. You can watch me on Twitch! /dicegirls, see u there!😉

  • So just to be clear , your answer is that it does not directly and clearly state anywhere during the purchasing process that this game is not eligible for a refund even if it is useless to the buyers computer . You are telling me that I have to click through a series of links and scroll through a policy to find that out ... 

    i hope this post serves as a warning to others about this company’s * return policy . Thanks for nothing . 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @fourcatsandabun the Terms of Sale which I linked above are located on the Origin page for each game and are there when selecting which version of a game you wish to purchase.


    There is nothing further that we can do to assist you in relation to this.


    Darko

  • So show me where it says during the purchasing process that this game isn’t eligible for a refund 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @fourcatsandabun only certain third party games can be returned.

    WHICH THIRD-PARTY GAMES CAN I RETURN?

    The following third-party games are eligible for a refund through the Great Game Guarantee:

    • Blackguards
    • Bound by Flame
    • Final Fantasy XV
    • Goodbye Deponia
    • Tomb Raider I + II + III BUNDLE
    • Tomb Raider: The Angel of Darkness
    • Tomb Raider IV + V Bundle
    • Wasteland™ 2
    • Giana Sisters: Twisted Dreams

    Downloadable content (DLC) and other third-party games purchased on Origin are not eligible for the Great Game Guarantee. This is a guarantee for full game (or "base game") downloads published by EA, including full game pre-orders and most full games on promotional discount.

    Check out the Great Game Guarantee Policy for more details.

    If you check the terms and conditions on Origin then it does cover refunds: http://tos.ea.com/legalapp/termsofsale/US/en/PC/#section8

    Darko
  • Yeah I already tried that and it seems to me like there are only a select FEW games that are covered for a refund and. NOWHERE in the purchasing process did it warn me about this . Is this considered reasonable ??? Kinda seems like stealing to me .. 

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