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livry18's avatar
livry18
6 years ago
Solved

Stuck on Verifying Game Files - Sims 4

I think while I was cleaning out my files a while ago I deleted all of my EA data, including data for the Sims 4.  I then uninstalled it with Origin and tried redownloading so I could get new game files so the game would open.  However, it is stuck on "Verifying Game Files" with 0h 0m 0s remaining but no progress on the progress bar.  I've tried signing out and then back in, uninstalling then reinstalling Origin, and enabling safe mode.  None of this has given me results.  What should I do?

technical issues

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  • jennathesimmer's avatar
    jennathesimmer
    3 years ago
    @Bluebellflora Does it usually take a while to open up? When I click on the bouncing file in the Dock it never opens. Maybe i’m being impatient and need to wait longer?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @jennathesimmer

    No, it should be instant. Is it behind another window that you have open? If you are using a Trackpad do the 3-finger swipe up to show all open apps and you should see it. If it's not opening that is a different problem. Is your Mac user account an Administrator one or a Standard one?
  • jennathesimmer's avatar
    jennathesimmer
    3 years ago
    @Bluebellflora i’m still having issues with my game. Reset Origin never worked for me. I even tried to create a new user to see if I could access the game that way and still nothing. Any other advice you may have?
  • jennathesimmer's avatar
    jennathesimmer
    3 years ago
    @Bluebellflora I am eternally thankful for you. Manually resetting Origin did the trick. I’m finally downloading my game and everything is running smoothly again. You have no idea how grateful I am for you. Thank you for your patience, kindness, and help.

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