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tameimpasta's avatar
tameimpasta
5 years ago
Solved

Unauthorized Refund/Pack missing

One of my Sims 4 packs was refunded without my authorization. I contacted support and they said there was nothing they could do about reversing my refund and giving me my pack back. The issue is, I b...
technical issues
  • EA_Mai's avatar
    EA_Mai
    5 years ago
    Marking as solution for visibility purposes only - This is not a solution

    Thanks a lot for your reports! Some of you already heard from our advisors, but to confirm: we are aware of this and looking into what happened with your games and why you received a refund that you didn't ask for. Please know that we are also aware many of you purchased the games/DLCs during sales and that makes the situation more frustrating for you as you can't purchase them again for the same price you originally got them for during sales.

    This is under investigation, once we have more information to share we will let you know here.

    Thanks again,

    -Mai

    PS. Merged a few comments & threads into this one so we can all share information in a single place.

tajjohal's avatar
tajjohal
5 years ago

I had bought three packs on June 15, 2020 while there were sales. They were refunded this morning, if I don’t get my packs back at the same price. I will not be buying those three packs again. 

lolcats07's avatar
lolcats07
5 years ago

I have had the same issue with Mass Effect 2 and the DLC for it just today. Though I bought those a while ago (month I think?) when it was on sale. I refuse to buy it back full price for a refund I didn't authorize.

  • manx_enthusiast's avatar
    manx_enthusiast
    5 years ago
    @lolcats07 wrote:

    I have had the same issue with Mass Effect 2 and the DLC for it just today. Though I bought those a while ago (month I think?) when it was on sale. I refuse to buy it back full price for a refund I didn't authorize.

    I'm hoping, if they do require us to repurchase it in order to reverse the unrequested refunds, that they're not going to require us to repurchase at the full price instead of the sale price. 

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