Forum Discussion

truehomie21's avatar
truehomie21
5 years ago
Solved

why doesn't origin support mac update big sur?

Hey! so before updating my macbook pro my sims 4 wasn’t acting right so I uninstalled it and realized I had 3 updates with my laptop and that’s what I did and when I try to reinstall everything back ...
technical issues
  • EA_Jason's avatar
    EA_Jason
    5 years ago

    Hey everyone,

    I just wanted to give you an update:

    We've noticed that players on certain browsers were unable to download an install Origin on Big Sur. This issue has been resolved on January 18th and you should be able to download and install Origin again.

    I'll lock this topic as no further reports were posted about this happening and to prevent necroposting.

    Thank you for all the reports and examples <3

jordanfbrasil's avatar
jordanfbrasil
5 years ago

I have the latest MacBook Pro M1 V11.0 and have not had luck installing the Origin Application.

When prompted to install a version for 10.7 and 10.8 compatibility, the application directs me to contact Origin developers. I am assuming, due to my computer being new, they have yet to upgrade their compatibility requirements. Just hoping that someone out there is experiencing the same thing as me and that someone may provide me with some clarity.

Hoping to download my base game and expansion packs again.

jordanfbrasil's avatar
jordanfbrasil
5 years ago

I was able to make sense of the issue. Although my computer exceeds the requirements, a download link for Origin 10.7/10.8 was provided via Origin...these are not compatible with my computer. After speaking to an EA representative, I was given the following link for 10.9 compatibility:

dm.origin.com/mac/download

This gave me access to the Origin application, which I needed. I hope this helps any of those with the same specific issue I was facing.