Forum Discussion

SincasterMadrid's avatar
SincasterMadrid
Rising Newcomer
6 months ago

Average Wait Time For EA Help Chat?

I have been trying to contact the EA help chat for 2 days now and haven't been able to contact a real person due to the obscene wait times.
I've only apparently had someone join the chat hours after the chat allegedly started I don't have the free time to wait 2-3 hours to receive help for a problem that could easily be solved over email or a simple phone call.
Which is horrible but I could cope with it if the alert email that is sent when an agent connects to your chat actually sends when the agent connects and not AFTER they time out the chat and leave.
Is this just the status quo for wait times now?

attached are the 2 chat transcripts

discussion
pc
spore

9 Replies

  • NightcrawIer597's avatar
    NightcrawIer597
    Newcomer
    8 days ago

    What freaking support team are you referring to? You guys don't have one that's what we're complaining about!

  • f4dedheart's avatar
    f4dedheart
    New Novice
    9 days ago

    I was able to get access to my account but waiting for the TOS team to contact me, been waiting for 3 days now

  • MRTerpz97's avatar
    MRTerpz97
    Seasoned Newcomer
    10 days ago

    This is barbarick, I’m trying to get in touch my self for the same thing. Battlefield beta came out and I wanted my ea account linked to a new one but it’s someone else’s email for the verification code and I haven’t a clue who it could be out of my old friends from 5+ years ago 

  • plebasaurusRex's avatar
    plebasaurusRex
    New Novice
    14 days ago

    8 hour wait time to have an account unlinked and they email you a transcript of an agent asking if you’re there and ending the chat. wth is this

  • j4ukjiyhqxdy's avatar
    j4ukjiyhqxdy
    Seasoned Newcomer
    15 days ago

    It is absolutely horrific all i need to do is get my account unlinked to an email that is owned by my deceased father yet ive been waiting almost 2.5 days

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hello there, were you able to get this sorted and speak with our support team?

    Darko

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