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285fd3fb9d161ff4's avatar
285fd3fb9d161ff4
Seasoned Newcomer
2 months ago

Bejeweled Blitz freezing and stealing coins.

I was advised to post here by the technical help. Although I am extremely disappointed in the lack of support I have received for this issue so far. 

Blitz keeps freezing mid game. Particularly in the championships. You can play, but partway through, it freezes completely. No rewards. You lose the rare gem or coins you spent, and shards if you managed to get that far. So far I have lost millions of coins, hundreds of shards and many rare gems, because the game freezes and keeps whatever you spent. 

I have followed all the steps the advisor gave me, restart phone, log in and out of Blitz, try from another device ect ect. It really feels like I'm just being shrugged off. If anyone could please help I would be extremely grateful. Thank you for your time. 

9 Replies

  • rabcaw178's avatar
    rabcaw178
    Seasoned Newcomer
    2 months ago

    Exactly the same here. Frustrating doesn't cover it!!! 🤬

  • w58jel138ees's avatar
    w58jel138ees
    Seasoned Newcomer
    2 months ago

    I did the latest update and now my coins, jewels, rare gems etc are gone.    Second time this has happened that EVERYTHING disappears.  Fix it or I’m out.   

  • Same problem for the past few days. I'm done trying to complete the Gem Explorers because it's freezing every game

  • koubas16's avatar
    koubas16
    Seasoned Newcomer
    31 days ago

    Same issue here. Freezes midgame for no apparent reason - especially if you use something that reorgaizes the gems e.g. matchmaker.  Very frustrating and costly.

  • v6rryz2cd9kz's avatar
    v6rryz2cd9kz
    Seasoned Newcomer
    30 days ago

    Same here - for me, it coincided with me using my diamonds to buy the three day Special Gems pack. A waste of purchase (twice). 

  • womanshoe's avatar
    womanshoe
    Rising Newcomer
    27 days ago

    Same. Zero communication. Love the game but I’m just about done. Been playing for years.

  • Same thing here. Losing my gems and coins. Freezes everyday without fail. 

  • Same issue here. Game freezes midway through and nothing fixes it. 

  • ycn1ufr5e95f's avatar
    ycn1ufr5e95f
    Seasoned Newcomer
    22 days ago

    This continued for me for about a week, but stopped this weekend.  I can't contact support as it requires a console and I play on a mobile device.  I lost at least 50 rare gems and am pissed!!!!

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