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DNCGROUP's avatar
DNCGROUP
Seasoned Newcomer
7 months ago

EA Help Live Chat Don’t See

I contacted the live support representative from the help page a few hours ago. However, when I want to connect to live support, I can no longer see the live support button. Only articles appear. However, when I log out of my account, that is, when I click on the same problem without logging into any account, I see the live support button. So when I log in to my account, the live support button disappears. Did an error occur in my account because I connected to live support a few hours ago? Could there be a restriction? Could there be a rule that you can connect once a day?

18 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    26 days ago

    The support website has changed slightly. I will leave a step by step guide here on how to reach out to the chat support. 
    Once you visit this link, scroll down to the bottom of the page and click on the "contact us" button:  

    On the next page, you will be asked to tell us about your issue. If you select "Update EA Account" and fill in the rest of the form, you should see the option to start a chat at the bottom of the page: 

    Let me know if you have any questions. 

  • EA_cuervo​ 

    Non of the options in any category helps.

    Whichever category I select, I always end up with message

    "

     This issue isn't supported by advisors.

    Check out our help resources below or visit EA Forums to get help from the community.

    "

    Chat button also missing from the website since yesterday.


    This is not helpful at all, I cannot even re-open any of my past cases.

  • Good luck getting ahold of anyone from EA. Their Beta chat doesn't work and they dont respond to emails. They charged me 3 times for a purchase and never got a response so I filed a charge back through paypal. Only then did I get a response from EA and it was an automated one saying I'm now on restriction for filing a charge back.

  • DJBeard777's avatar
    DJBeard777
    Rising Newcomer
    17 days ago

    I’m just trying to get a dead email address that’s linked to my psn deleted, my cases keep getting deleted and I’m getting no help.

  • I try do phone chat its don't work. Ever time use EA Chat I been hold three days. I there phone for EA.

  • EA_cuervo​  is there a suggested time to start a chat because every time I have tried it says over a 4hr wait which doesn’t seem right.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    I understand how frustrating long wait times can be, especially when you're trying to get help quickly. At the moment, EA Help chat is experiencing higher demand due to beta game releases, which have led to longer wait times across the board. Unfortunately, there isn’t a specific time of day that guarantees a shorter queue, and we’re not able to influence or reduce those wait times from our side.

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