Sorry to say 38e1ef751c074c05 but we are not able to assist with any account issues here on AHQ.
Best thing to do is to speak with our live support team here: https://help.ea.com/en/ea-account/
Darko
Community ManagerPlease do no unaccept a solution 38e1ef751c074c05.
We cannot offer any assistance with account issues here on the forums.
As this is the English boards any attachments would need to be in English.
Darko
Okay, I've changed the contents of the attached file to English as you requested.
However, there is nothing i can do because the purchase receipt cannot be changed.
Community ManagerNone of your attachments are showing in English 38e1ef751c074c05.
Please refrain from unaccepting solutions.
Darko
Please refresh the page as the attachment has been modified.
I'm sorry, but I don't know how to edit the contents of the attached file. For that reason, I'm renaming the file and attaching it as a comment.
For attached files, you cannot open the link by clicking on it immediately after uploading it. You can open the link by clicking on it after waiting a little while and refreshing the page.
Attachments no name0.png and no name1.png are purchase receipts.
Attachments no name2.png and no name3.png are about the chat with the counselor you mentioned, but it still doesn't work and gets stuck in an infinite loop.
Again, please don't just say "Issue Resolved."
It might be a simple message to you, but to me, it's a critical issue, with my precious account and game at stake.
With both the customer service chat and email currently unavailable, this is the only way I can communicate with the staff.
