Forum Discussion

38e1ef751c074c05's avatar
4 days ago
Solved

game disappeared

my Account merged yesterday

  1. Game disappeared - command and conquer ultimate version. In the app it looks like I didn't purchase the game

command and conquer gold

command and conquer renigade

command and conquer tiberian sun

command and conquer red alert

command and conquer red alert 2 

command and conquer red alert 2 yuri's revenge

command and conquer red alert 3 expansion

command and conquer general

command and conquer general expansion

command and conquer 3 kane's wraith

command and conquer remaster

 

2. Account linking fails with steam

3. Nickname cannot be changed. i want to change my nickname to momzimmom. but it says aleady used it.

4. i Can't connect to counselor or email. I waited for 9 hours but there was no response

7 Replies

  • 38e1ef751c074c05's avatar
    38e1ef751c074c05
    New Novice
    3 days ago

    Please refresh the page as the attachment has been modified.

    I'm sorry, but I don't know how to edit the contents of the attached file. For that reason, I'm renaming the file and attaching it as a comment.

    For attached files, you cannot open the link by clicking on it immediately after uploading it. You can open the link by clicking on it after waiting a little while and refreshing the page.

    Attachments no name0.png and no name1.png are purchase receipts.

    Attachments no name2.png and no name3.png are about the chat with the counselor you mentioned, but it still doesn't work and gets stuck in an infinite loop.

     

    Again, please don't just say "Issue Resolved."
    It might be a simple message to you, but to me, it's a critical issue, with my precious account and game at stake.
    With both the customer service chat and email currently unavailable, this is the only way I can communicate with the staff.

  • 38e1ef751c074c05's avatar
    38e1ef751c074c05
    New Novice
    3 days ago

    Okay, I've changed the contents of the attached file to English as you requested.

    However, there is nothing i can do because the purchase receipt cannot be changed.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Please do no unaccept a solution 38e1ef751c074c05​.

    We cannot offer any assistance with account issues here on the forums.

    As this is the English boards any attachments would need to be in English.

    Darko

  • 38e1ef751c074c05's avatar
    38e1ef751c074c05
    New Novice
    3 days ago

    Please stop clicking the "Problem solved" button

    My problem hasn't been solved, and I have no one else to ask.

  • 38e1ef751c074c05's avatar
    38e1ef751c074c05
    New Novice
    3 days ago

    The feature doesn't seem to be working.

    As you can see in the screenshot, the task repeats infinitely.

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