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jakeplaysfx's avatar
jakeplaysfx
2 years ago
Solved

Hacked account, struggling to contact EA

The EA account that is linked to my Xbox account has been hacked with the two factor email address being changed to one that is definitely not any of mine, alongside a lot of my games progression bei...
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  • EA_QueenBee's avatar
    EA_QueenBee
    2 years ago
    Hey @jakeplaysfx,

    You can always reach out to our live support team via the following link:

    https://help.ea.com/en/help-home/

    I'd reach out via a chat if I were you. To do so, just click "See More", then there should be a big yellow/orange button for "The EA app". If you then select "I need help with a hacked account", it should give you the option to start a chat, whereupon our advisors can help you resecure your account.
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
2 years ago
Hey @jakeplaysfx,

You can always reach out to our live support team via the following link:

https://help.ea.com/en/help-home/

I'd reach out via a chat if I were you. To do so, just click "See More", then there should be a big yellow/orange button for "The EA app". If you then select "I need help with a hacked account", it should give you the option to start a chat, whereupon our advisors can help you resecure your account.
  • ke5qqmaxb3gt's avatar
    ke5qqmaxb3gt
    2 years ago

    Advisors can not help solve this problem

  • ke5qqmaxb3gt's avatar
    ke5qqmaxb3gt
    2 years ago

    please i restore my account ☹️

    • nurahikaru's avatar
      nurahikaru
      2 years ago

      EA support is so bad. they cant get your account back. mine too

  • YasinErenTR's avatar
    YasinErenTR
    2 years ago

    i am trying my best to get help but i am not getting any response please help me get my account back

      • ifilipinoys's avatar
        ifilipinoys
        2 years ago
        @skategril I am afraid I already did that thing also but, they overturned my dispute, without even emailing me back to ask questions for the best option that we can do to secure the account or recover it.

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