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AurumJuice's avatar
AurumJuice
Newcomer
22 days ago

Issue with connecting to Spore's online servers

I bought Spore on steam back on June 30th, 2023, during an online sale, and I had honestly thought nothing of it until trying to get connected to the official Spore servers. I have tried every method in their help logs, attempted to find the CD keys manually, and yesterday, had tried to contact their online support chat. The two times i had managed to connect to someone, the first person had said that there was nothing they could do and to raise the issue to Valve. The second one was just as unhelpful, and had even suggested I break Steam's TOS by refunding the game and using the money to buy it on EA's servers. I can't refund the game on Steam, both because i have over 2 hours registered onto the game itself, and I've had it for much, much longer than 14 days. I had even sent an email to EA directly, and haven't gotten a single response. I just want to connect to the EA servers, and every other method has failed me catastrophically. I'm tired of fighting, I just want my online connectivity so I can share the freaks I've made with the Spore community.

bug
pc
spore

1 Reply

  • reiliyn's avatar
    reiliyn
    Seasoned Newcomer
    1 day ago

    Hi! Community Manager for Spore here~ we were experiencing a hiccup with this process for the past few weeks. The issue should be resolved now, so please try reaching out to EA Support again for help.

    Linking your Steam account and EA account isn't enough. EA Support can help add the entitlements you need on your account to be able to register an account and enable online access, which you can do on Steam afterward.

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