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Siggy_Svanholt's avatar
Siggy_Svanholt
Rising Novice
24 days ago

My BF1 as well as other games, is only launching too splash screen.

Hello, at this point I am lost and dont know what too do.  As shown in my video my BF1 only launches too the splash screen / anticheat, and I have tried every fix found, and contacting support onl...
bug
discussion
pc
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
24 days ago

Hi there, 

I'm sorry to hear you're unable to play BF1. I see you mentioned you tried many steps, along with reinstalling the EA anticheat. Could you please let us know which steps you've tried so far, so we don't ask you to try the same steps again? Also, if you can share a DxDiag, that will help us identify what could be causing the problem: 

How to gather information on your PC using DxDiag

  • Siggy_Svanholt's avatar
    Siggy_Svanholt
    Rising Novice
    23 days ago
    1. Update Your Graphics Card Driver
    2. Delete the Battlefield 1 Settings Folder
    3. Disable DirectX 12 (If Enabled)
    4. Run the Game and EA App as Administrator
    5. Clean boot startup
    6. Disableing all malware protection
    7. Install/Repair DirectX & VC++ Redistributables
    8. Add Exclusions to Antivirus/Defender
    9. Reinstall/Repair EA AntiCheat
    10. Update Everything

    11. Update your graphics drivers and chipset drivers

    12. Repair Game Files
    13. Go to your Battlefield 1 folder where your game is downloaded. Find EAAntiCheat.GameServiceLauncher.exe > Properties > Compatibility. Look for Compatibility mode and set it to Windows 7.

    What next?

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      22 days ago

      Thanks for letting us know. I appreciate that you've tried a lot of steps already, and it can be frustrating when nothing seems to help. Could you share a DxDiag with us, as that might help us identify what could be causing this? 

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