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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Unlink defunct EA account from Xbox

Hi @TriggerCappy1, 

If you can log into the account yourself, you may be able to unlink the console from the EA account without needing the Support team. Try the steps outlined in these articles: 

  1. I can't log in to my EA Account - Try using the connected account to login. There are other steps recommended also that may work.
  2. Unlink your platform accounts from your EA Account -  Once in, this'll guide you through removing a connected account
  3. How to update your EA Account - If needed, this will outline how to update the details on the EA account. 

If you hit a snag getting into the account, unlinking the console or with updating your EA account information on your own, there's no way around it; you'll need the help of the EA Help Support Team which means you'll need to pass the security checks. 

If you can pass the account security stage with them, they'll be able to help you make changes to the account information including updating the email registered to it. The opposite is also true though, if you can't provide enough accurate information to pass the verification stage, their hands will be tied.

Please work with them to proceed with the case. You can get back in contact them through the EA Help site:  https://help.ea.com/en/contact-us/new/

Thanks,

- EA_Lanna

2 Replies

  • TriggerCappy1's avatar
    TriggerCappy1
    3 years ago

    I have already been in contact with EA support. I can not login as it asks for email verification for an email account that no longer exists to me.

    I have been told the info I provided doesn't match what they have on file. It's been 13 years. I logged in once. 

    It's now like someone else's account is linked to my Xbox account. EA said they cannot help. 

    I just want to be able to use my Xbox account with my new EA account. I don't need access to the old account. There is nothing in there I want besides breaking the link.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @TriggerCappy1, 

    Thanks for trying it with your email, but could you try it using the other methods shared in the first link I gave you? For example, you said your console was linked up. In the link I shared it gives you a way to log in using your console account. Please, read through the articles and try the steps in them. If they don't work, then you're out of luck because the support team can't make any account changes if you're unable to pass the security stage with them. 

    - EA_Lanna

  • Areefzz's avatar
    Areefzz
    Newcomer
    4 months ago

    Hi pretty funny is this as i litterly did everything you said i can get onto my xbox account and on the EA account by the xbox app as it automaticly logs in when i try to play a game from you guys but when i go into the setting and try to unlink my gamertag it says i need to log in because of some 2 step verification nonsens soo what can i do here besides litterly live stream for you guys that i can get onto the account but just not delete the xbox account and no this support help is not helping at all 

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