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Flatch0098's avatar
Flatch0098
Newcomer
2 days ago

Refuse to help me with unlinking a dead EA account from my Microsoft account.

Have been trying to unlink my Microsoft account from an old EA account that I do not have access to - have provided support with old number, email, address, birthday, and said I’d answer the security questions just to be told that I have to do the pop up that they’ve sent me when I do not have access to it. Told me nothing else they can do. So all the games I just paid for on Xbox I can’t play! Love it! Garbage company, garbage support. Wouldn’t expect anything else.

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xbox

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Flatch0098​ 

    Account security is important to us.

    When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

    If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.

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