Spore Help

Use this article to submit proof of purchase with EA support team 

https://help.ea.com/en/articles/orders-and-rewards/proof-of-purchase/

Make sure to read the rules carefully on the page.

Hi! Community Manager for Spore here~ we were experiencing a hiccup with this process for the past few weeks. The issue should be resolved now, so please try reaching out to EA Support again for help.

Linking your Steam account and EA account isn't enough. EA Support can help add the entitlements you need on your account to be able to register an account and enable online access, which you can do on Steam afterward.

EA_cuervo​ 
I have attempted to go through EA Help 3 separate times. Each time the people have been short, impatient, and unhelpful. The third time the agent closed the chat before even greeting or speaking to me. And the other two just looked at my screenshots, told me they were wrong and to go kick rocks, without articulating how or why they were wrong, or how to fix the issues. I dont know what kind of people they have at EA Help, but they are the least helpful customer service staff i have EVER had the displeasure of dealing with. And i still cant play Spore properly since i cant connect.

Hey Drego117​, 

I’m really sorry to hear how frustrating this has been. Unfortunately, we can’t verify purchases or add entitlements to your account through the EA Forums, but I can at least help point you in the right direction.

Since the issue seems to be with the proof of purchase you’ve been providing, I’d recommend checking EA’s proof of purchase requirements here: https://help.ea.com/en/articles/orders-and-rewards/proof-of-purchase/

The article includes examples of what a valid proof of purchase should look like, so it’s worth comparing those with the screenshots you’ve been submitting and making sure all the required information is visible.

Once you’re confident you have the correct proof of purchase, you’ll need to contact EA Help again, as they’re the only team that can review the purchase and make any account entitlement changes if needed.

I know it’s frustrating to have to go back through support after the experience you’ve already had, but I hope having the right proof of purchase helps move things forward this time.

I'm having the same issue as everyone else. I have spore through steam yet can't login in the game and everyone says to contact EA help. I tried that and I just get put through to their ai chatbot who eventually decides it can't help and then it says they're putting me through to a human and then I just get sent to a page saying "This issue isn't supported by advisors". What's the point of buying the game if you can't even get all the features and the company has an awful support system

I can't even get through to EA support at all. all I get is a useless AI chatbot and then before I can get through to a human they say that their support can't help. Genuinely useless