Forum Discussion

Kyle_Necrowolf's avatar
Kyle_Necrowolf
5 years ago

Steam users unable to create Spore account or redeem game on Origin

Recently, EA has made a change to how some of their games are distributed on Steam, which has a major impact to Spore on Steam. I am creating this topic on behalf of other users who are experiencing...
spore
lucasdanger's avatar
lucasdanger
4 years ago

@MeiOokamiSo... Did it work?

@PS4SuperiorityWithout EA, probably Maxis would never have made Spore.

But to stick with EA all these years... Is masochism.

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And I'd also like to ask you guys the odds of me being from another country (not US, any European country, AUS or Canada) trying to get the CD-Key, cause imagine an EA support that doesn't have the PERMISSION to solve stuff. That's my country's.

Cookieman92's avatar
Cookieman92
4 years ago

Hello all.

I brought Spore and Creepy and Cute, as well as Galactic Adventures on Steam previously, but I created a new Spore account using a new EA account with a new email.

When I created the account, it shows me this page:

I can understand that that account does not own a game of Spore, but there isn't a link to the Steam version, so am I supposed to re-purchase the game on Origin? I have a physical copy of the game as well, so if I were to buy the Origin version, am I supposed to transfer the product key from the physical version to the Origin version?

I just want to make a new Spore account and start fresh and new again.

Thanks.

  • MeiOokami's avatar
    MeiOokami
    4 years ago
    @Cookieman92 If you right click the game in steam there should be an option to view product keys for the DLC (might be in properties). You can use these to add them to your origin account here: https://www.origin.com/can/en-us/game-library

    For the base game you will need to contact tech support to transfer the purchase to origin after linking your steam and origin accounts and proving you bought it with screen shots. Only way to link them that worked for me was to download apex legends (free but takes forever to download) on steam and sign in there.
    Or
    You can get support to use the key from the physical copy to add it to your account if it is too old to work on the origin site like the DLC keys.
    • voidhomu's avatar
      voidhomu
      4 years ago

      I got support to add Spore to my Origin account after sending them my Steam receipt, but when I try to register my account I get "An unknown error occurred during registration. Please try again." Support hasn't been able to help me figure out that part and I'm running out of ideas. Has anyone else figured out how to get past the unknown error?

      • Valisorno's avatar
        Valisorno
        4 years ago
        @voidhomu Literally going through the same issue. Bought through stream stumbled onto a steam guide and this page. Contacted EA, got them to add the game to my account. Added the packs to my EA account since tho still came with CD keys. Can't login to the servers at all.

        Tried installing orgin launcher, booting apex from steam and logging into my EA acc but that didn't seem to link anything.

        Tried uninstalling all versions of the game/packs from steam and launching via orgin, still can't login.
    • Galactic54's avatar
      Galactic54
      4 years ago

      @MeiOokamiThank your for the support. However, I don't see a "View CD Key" option when I right click on the game in the steam library, including in properties. Also, when I redeem the CD key from the physical copy in Origin, it says "This code has already been redeemed".

    • Galactic54's avatar
      Galactic54
      4 years ago

      Also, how do I contact EA's tech support? I went to https://help.ea.com/en/contact-us/ and searched for Spore and selected "Steam" as the platform, "Manage my Account" as the topic, "Transfer between accounts" as the issue, and when I click "Select contact option", it seems to load forever until refresh the page, and when I refresh the page, I get this page:

      Edit: It works now. I had to sign in to help.ea.com with my account.

  • xazkay's avatar
    xazkay
    4 years ago

    I bought spore from steam and i would like to login my ed acont in the game sever

  • azurarts23's avatar
    azurarts23
    4 years ago

    I’ve been trying to play spore and gain access to the online features for a week. The EA advisors are no help, the steps they’ve sent through email doesn’t work either. I feel I’ve tried everything, but nothing seems to work. If anyone was able to play online, could you point me in the right direction!! Thank you!!!

    • azurarts23's avatar
      azurarts23
      4 years ago
      Update: I’ve reached out to EA about issuing me a new CD code for Spore base game and he told me they’re not able to do that. Then proceeds to hang up in my face and emails me those steps that I’ve tried countless times. I believe there is no way to truly register your account in Spore at this moment.
  • Cookieman92's avatar
    Cookieman92
    2 years ago

    Nevermind, ignore that. I do not want to make another Spore account and start fresh.

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