Unable to verify game license
my Game has been unable to verify my game license for almost a week now i have done everything that the support has mentioned but nothing has helped i have even installed the game on another computer...
Forum Discussion
This would be for the sims 4 and no I purchased directly from EA no other system
EA_cuervo
Community Manager
Community ManagerCan you please try the following steps:
Delete EA License Files:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Delete all files in the "License" folder.
Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)
Hey I tried both processes and I'm still seeing the same error when trying to launch the game
- EA_cuervo
In this case, please reach out to EA Help for further assistance so they can check your account.
Unfortunately, they told me to come here because that couldn't figure it out
