Dirt 5 constantly crashing on title screen

I recently purchased Dirt 5 for Steam and I haven't been able to play it yet. Everytime I launch the game, it starts but always ends up crashing in the title screen. I've tried a number of ways to fix it, from going into the program properties and changing administrator permissions, to verifying the game files integrity and even reinstalling both the game and the launcher. The only thing that almost made a difference was starting the game offline, but it ended up crashing at the racenet sign up screen anyway.

After talking to some EA advisors I've also tried the steps provided in the following links: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en/help/ea/ea-app/game-download-install-load-troubleshoot/
https://help.ea.com/en/help/faq/problems-playing-online/?cid70290&ts1752398739352&utm_campaignea_fancare_ww_ne_eacom_hp_basic-connection-ts&utm_mediumdisplay&utm_sourceeacom
https://help.ea.com/en/help/pc/pc-graphics-troubleshooting/

Unfortunately they ended up telling me there was nothing else they could do and I was left without the product I bought. I even tried getting help via e-mail but never got a response from EA support.

Since then, I've come to the conclusion that the game (Dirt 5) isn't compatible with the latest NVIDIA drivers, and therefore I won't be able to play it untill someone fixes this issue or some compatible version of the drivers comes out. I've come across many threads on Reddit, Steam and EA website regarding this problem. I don't wanna have to change my drivers version everytime I play this game, it will only mess with the graphics card...

Today I spoke to yet another EA advisor who told me this was out of his control and I'm still left with no game. Advisors should be able to communicate tougher situations that are out of their control to their superiors or someone responsible for the problem. Clients are paying for games and services they don't get and it should be easier to solve this. If the sold product is inaccessible under normal conditions, it's a question of unintensional fraud through a defective product, which is honestly unacceptible after so many calls for help from EA and Steam customers.

I'm sharing this in the hope that someone accountable will take action on the matter, so it's mainly directed to EA staff.