Forum Discussion

LFontino's avatar
1 year ago

Dirt5 needs to get fixed once again..

The game is offline on all platforms, since yesterday afternoon already. Can we get an update on if this is already known to you and on when we can expect to play our game again.

Hope it doesn’t take 3 weeks again like last time. We are still a very active community and the game is still on sale in de PS store. So it would be nice if it’s treated like that.

If this would happen to FIFA or one of EA’s other cash cows it would be solved in an hour and everyone would receive the patch notes. 

On Dirt5 I’m seriously wondering if someone is even looking at this game and all the errors submitted.

Ok complained enough. Would be really helpful if you can get us an estimate so we know when we can expect to play again.

Thank you! Kind regards,

Lorenz

40 Replies

  • LFontino's avatar
    LFontino
    1 year ago

    Hi @EA_Groguet 

    We are one week further now since your last message. And one and a half week without our game. Can we get an update on the status of this?

    We are waiting.. If no news, please just communicate so we know what to expect. Just manage the expectations here.

    Thanks in advance.

    Best regards,

    Lorenz

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there,

    I am sorry to hear this issue is still happening. Unfortunately, I don't have new information.

    I have raised this again to the team.

    -Groguet

  • LFontino's avatar
    LFontino
    1 year ago

    @EA_Groguet 

    Hi Groguet,

    Ok thanks for raising it again. Hope to hear some good news soon ☹️

    Best regards,

    Lorenz

  • Foxxx033's avatar
    Foxxx033
    1 year ago

    I bought this game from PS store just 3 weeks ago and it's already not working for at least one week. This is really bad! 

    Does this happen often with EA games? I'm really hesitant to buy other EA games if this is something common.

    I see that this game already had the same problem in November last year and you sorted it out eventually. So you surely know where the problem is... 

  • Foxxx033's avatar
    Foxxx033
    1 year ago

    Just an update. Now it works. We'll see for how long... 

  • Ha!...someone's just done the old "Have you tried switching it off and on again" trick with their server. Nice one. 😉

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there,

    I have seen some reports that this is working now. Can you confirm this, please?

    Thanks

    -Groguet

  • LFontino's avatar
    LFontino
    1 year ago

    Hi @EA_Groguet 

    Yes, can confirm it’s back up and running. About 75% of the player base lost all their progress. (Cars, liveries etc.) but at least it’s working again.

    Thank you for your efforts getting our game back!

    Have a nice day,

    Kr, Lorenz

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there,

    Thanks for confirming it! I'm happy to hear the problem has been fixed.

    I'm going to close this thread and if something happens again, please, feel free to open a new one and I will escalate it.

    -Groguet