Made a Purchase on NFS no limits, still not received the pack and no support

I made a payment on 14th of July on NFS NO LIMITS

Details are as below

Order no GPA.3317-4799-4965-37158

Order date - July 14, 2025 12:46:32 AM PDT

Pack details

Amazing Value Offer 3 (Need for Speed No Limits - Rupees 999

mailto:[edit: email address removed]

i have gotten the worst support in game, one message a day and they disappear, no response until next day when the same happens, pls provide some help