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ndnkiwi's avatar
ndnkiwi
Not applicable
13 hours ago

Not receiving any login code via email.

I'm not able to log into my EA account due to not receiving any codes via the email. Not a single email has showed up in any of my folders (inbox, spam, etc) I haven't been able to get any codes. I tried creating another account and that does receive the codes but the games have been linked to the original email account.

HELP!

discussion
pc

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey ndnkiwi​

    If you're not receiving a verification email from us, can you please give the following troubleshooting steps a try: 

    • Navigate to your inbox Settings > Junk Mail (for Hotmail) or Settings > Filters and Blocked (for Gmail) and make sure [email protected] is a safe sender or an unblocked address
    • Locate an email from [email protected] and allow images to be displayed
    • Send a reply to an email from [email protected]


    If you're still facing issues, it might be worth connecting with live support to add a secondary email to the account and opting to receive a verification code through that email instead. 

    Let us know how it goes, thanks! 

  • ndnkiwi's avatar
    ndnkiwi
    Not applicable
    8 hours ago

    Hey,

    Thanks so much for responding! I have already done the mentioned steps with no fix.

    I tried to reach out to support and keep getting stuck in the loop of trying to submit a ticket and as soon as I do that, it sends me back to login to my account without actually opening a support ticket.

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