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ElDiabl0EnPat1n3's avatar
ElDiabl0EnPat1n3
Rising Newcomer
4 months ago

Black/Grey Screen

When opening the game the screen just stays black. it doesnt crash and it will stay there for hours, the only thing that happens is the screen turns slightly gray on occasions and the mouse will show and stay stuck in the center of the screen..  I have already attempted to do the following things with no success.

  • Change the HardwareSettings.json file to ensure Graphic settings are set to the lowest as well as HDR being disabled.
  • Boot PC in safe mode
  • Run as administrator
  • Disable Fullscreen optimization
  • Use compalibility manager on Windows 11
  • alt + Enter to put in windowed mode
  • cleared Ea app cache
  • repaired/ verified game files (Have installed and uninstalled game three times)
  • im sure ive done a couple of other things but cant remember right now

All my GPU drivers are up to date i run plenty of games with higher PC requirements not sure why this game in particular is giving me trouble. I played this game when xbox cloud offered it on cloud gaming i finally buy it and its been a whole week of troubleshooting with no success.

Thanks in advance for any support

bug
ea sports pga tour
pc
technical issues

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there, 

    Firstly, I wanted to apologize that no one was able to get back to you sooner. I noticed it's been around a month since you posted, and I'm sorry you've had to wait this long for a response.

    Before anything else, are you still experiencing this issue, or have you managed to get the game working since then?

    Thanks for taking the time to list everything you've already tried. If the problem still persists, please share a DxDiag and we will try our best to assist you further.

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