EA Staff (Retired)Apologies for the delay, Community Managers work across Answers HQ and in various threads. If you would like live support you can also reach out to our support team using this link; How to use EA Help
Thanks for trying to do those steps, to confirm we provide a range of steps while we work through any given report to see if trying anything different can help the issue further.
For potential bugs, this can also help our team further understand what could be causing the issue.
If we are running into a potential corruption with the saved game data, there are a few steps we could try (typically the ones above) to see if this issue continues. However, if they are unsuccessful in helping us we may need to start a new career as our support is unable to make remote changes to a save file, and the save for career mode is not held online the same way a game like Apex Legends of FC Ultimate team is.
To confirm have you tried starting a new career or checking on a new created golfer first to see if you run into the same issue?
cheers!
Thanks for getting back to me. So, I created a brand new golfer and qualified for the Masters under that golfer profile. I tried to start the tournament and exactly the same issue arose - the game quit to desktop immediately at the end of The Masters splash video. As before I am still not having any issues playing other tournaments or playing Augusta under quick play. The issue only arises trying to play The Masters tournament in career mode and the crash to desktop occurs every time I try to start that tournament. I am willing to try any other suggestions you might have or provide any other information which you think might be useful. Thanks.
