Constant Crashing on X Box Series X

Question

This game has been unplayable since the day I got it on launch day. I assumed you would fix it and stabilise it but it's never happened.

I've troubleshooted the suggested ideas, like deleting the local saves etc but it does not stop the X Box turning off every 30 mins (max).

I have two EA games, this and Fifa 23 and these are the only games I've had that does it. I just want a working game that I can enjoy.

ea_barry · Answer

@Sladberry&nbsp;

It sounds like your console may be overheating.

Clean the dust and lint from the console vents and store it out in an open area rather than in an enclosed cabinet.&nbsp;

If the issue persists, you may need to have the console professionally cleaned or serviced.

Thanks.

sladberry · Answer

It’s not in an enclosed area and I’d agree with you if it was happening on any other games - but the only one impacted is this one.&nbsp;

cslay97 · Answer

I literally just bought this game and it consistently crashes, can’t play it for one hole without it crashing. My Xbox is perfectly fine, in an open area, and cleaned/service very often.&nbsp;

ea_illium · Answer

Hi&nbsp;@Sladberry&nbsp;@cslay97&nbsp;

Thanks for the additional information, If you are still running into crashing on the XBX can we try the following?

Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for&nbsp;updates&nbsp;
Try the steps in our Connection&nbsp;and&nbsp;Advance Connection&nbsp;Guides&nbsp;
Open you're Xbox NAT Type
Change&nbsp;DNS&nbsp;settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)&nbsp;&nbsp;
Persistent Storage&nbsp;

Go to&nbsp;settings&nbsp;&gt; Select&nbsp;Device &amp; Connections&nbsp;&gt; Then&nbsp;Blue-Ray&nbsp;
Select&nbsp;Persistent Storage&nbsp;&gt;&nbsp;Clear Persistent Storage&nbsp;

Alternate Mac:&nbsp;

Go to&nbsp;settings&nbsp;&gt; Select&nbsp;General &nbsp;&gt; Then&nbsp;Network settings&nbsp;
Go to&nbsp;advanced settings&nbsp;&gt;&nbsp;Alternate Mac address&nbsp;&gt; Select&nbsp;clear&nbsp;
Select&nbsp;restart&nbsp;

cslay97 · Answer

I tried all of these options yesterday before posting that comment. Ended up requesting a refund for the game.&nbsp;

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Constant Crashing on X Box Series X

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