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45 Replies
- EA_Illium3 years ago
EA Staff (Retired)
Hi @faaatzge Can we try the following steps and check if the message continues?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- Remove any over-clocking or undervolt settings or software and check if the issue continues.
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for PGA Tour
have tried everything but still get the same error from directx
Product: EA SPORTS PGA TOUR
Platform:PC
Summarize your bug Direct X error every time I load the game. Will then mess up the display on every aspect of my PC until I either restart or reinstall the 3080 Nvidia drivers. Only game that does this.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Direct X function "GetDeviceRemovedReason" failed with DEVICE-HUNG. Driver 53141,
What happens when the bug occurs? display goes weird with colors all wildly off
What do you expect to see? a fix posted
bug
I just went to repair the game to see if that helps and the install went back to 14%. So maybe this is the issue. With my original install it failed at that percentage. I then tried to install again but it kept continuing from the previous install and failing again. So I deleted all traces of the first install and then reinstalled which seemed to work until I loaded the game and got the Direct X crash. So maybe the problem is caused by being unable to just start a totally new install.
This is ridiculous. I just went and uninstalled the game and started a new install. But despite having uninstalled the game it returns me to the 14% downloaded point. How on earth do I completely uninstall the game and try a completely fresh install that will hopefully fix the problem??
And now it says download error. So I cancelled the download. And then tried to download the game fresh to a different HDD. And, lo and behold, it's stuck at 14% instantly (even on a different HDD after deleting the game).
I linked my DXdiag
- EA_Illium3 years ago
EA Staff (Retired)
HI @faaatzge To confirm does your system have a power saving/energy saving mode it might be set too.
If not, confirm that the AMD GPU is set to run PGA: AMD Settings and in Windows Settings.
If this continues can you put your machine in a Clean Boot and then launch the PGA Tour?
Thanks!
- EA_Illium3 years ago
EA Staff (Retired)
@formulaic Can you try the steps suggested above and let me know if you continue running into a Direct X error? Hi Ich habe es ausprobiert und es hat leider nicht geklappt. und ein neuen saubern start ist es mir ehrlich gesagt nicht wert alle anderen spiele wieder neue instaliern
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