Got Ripped Off in Road to the Masters

Played for over a month, enjoyed the game. Used vcoin to by items. Last week I bought the Jordan Spieth ball sec, 18.,000 vcoin deducted didn't het the item. Chatted with an advisor, twice. 1st one said "contact xbox support." They directed me back to EA. 2nd one said I was out of luck. Offered me tournament tickets to replace vcoins that would cost over $99 in the item shop! Their CS leaves a lot to be desired.