No one will help at EA
I want a refund.
I was told I would get a refund by EA advisor via live chat but had to wait 24 hours.
Go back to EA and there is no option to live chat, only email
I emailed and got a response, but I cannot reply to the response
I keep getting sent to https://help.ea.com/uk/help-home/ as an endless loop but can't actually reply to my email
It says I have to 'resume case' on my open cases so I can add things and progress but it won't let me.. when I click 'resume case' it just takes me AGAIN to the Ea home page!!
I am certain this is a tactic to not allow anyone to actually get in contact with anyone from EA and keeps sending you in an endless loop without any help.
I want refund and was told by EA I can get a refund but now there is no way to start a live chat and no way for me to respond to any of my cases. so what do I do
If you are running into an issue with our help site, try clearing your cookies/cache or using your browser's incognito mode.
If you run into further issues try going through the steps here: How to use EA Help
For refund information, check out the links below...
Additional Information:
- Buying EA games: order and payment info
- Where to buy EA digital download games and virtual currency
- How to install, buy, and play EA games on Steam
- Great Games Guarantee
- Great Games Guarantee Policy
Please note these are for purchases through Origin/EA App, If you purchased the game through a retailer or another platform you will want to reach out to whoever you purchased the game from for further assistance.
Hope this helps!
Cheers!
