Not being able to play with friends

Yeah me and my friends have the same problem, but oddly works with 3 or less

Hey @chahornets1 @clbie6ed1gfr 

To confirm do you get kicked as well only when a 4th person tries to join a private match? (if so read below for the requested info)

Hi @19c0bd54bd42c522 You mentioned that when someone switches PSN IDs they can connect, do you need to switch your PSN account for 4-player matches to work or does the last friend joining need to switch? 

Also, is it the same friend every time, or just whoever joins last? 

Hey @19c0bd54bd42c522 @Dante_Ramirez (and everyone else)

Would it be possible to get the following information on both your accounts and the friends you are playing with when the error occurs? 

• Which platform do you play on?
• What are the PSN IDs of the 4 accounts trying to play a private match?
• Does everyone own the PGA Tour on their own accounts or game share? 
• What was the last Date/Time you tried and received the error? 

Thanks!

Platform: PS

PSN account: Danteramirez981_

4 PSN IDs in the video from earlier : Datjoka_ Big_Tom007 Danteramirez981_ Chahornets

Yes we all own PGA Tour 

Last time it happened was yesterday with 3 other people I tried to play with which I don’t remember their PSN ids

so yeah, when the fourth person joins and two or more players in that lobby aren’t compatible, the lobby will crash and disconnect everyone from the servers and it’ll happen every time without fail. The person who needs to switch psn accounts is whoever isn’t compatible with one of the accounts in which in this case it would be big_tom007 and I believe chahornets. So big_tom007 would need to switch to his Bagger_Vance_007 psn account and then the match will suddenly work with the 4 of us 

Hi @Dante_Ramirez 

Thanks for this info we can pass it on to the team. 

Do you know for the two accounts "big_tom007" and " chahornets" 

- Have they ever blocked one another in the past 

- Changed their PSN privacy settings

- Made changes to their EA account or unlinked the PSN from a former EA account? 

Were taking a look at this to understand what could make the 2 PSN account conflict but some of this information isn't visible on EA accounts, if possible they could post in the thread with this info and we can share it with the team!

also, to confirm how did you figure out "big_tom007" and " chahornets" where the accounts that had issues with one another? 

Hi,

It does not matter which of us joins last.  The combination of those four players will not work, no matter who hosts and in what order we join the match.  They player who switches accounts can join in any order and it will work because there seems to be no conflict with his alternate account.  To be clear, the problem is not with just the four of us.  We are in a PSN chat group with roughly 60 people and it happens to all of us, depending on what combination of players are trying to play together.  Some of us, like myself, seem to have more issues than others but it happens to everyone.

Also, while I am most interested in private matches so that we can all play together, the problem is not confined to private matches.  It happens with ranked matches as well.

This is a video of it happening in a ranked foursome match.  This occurred at 1:09 PM EST today, 2/2/2024.  I have played several hundred matches with my teammate in this video, and now we can very rarely play together.

This is a video of it happening in ranked stroke play.  You can see that my first attempt appeared to work, but my 2nd and 3rd attempts I was kicked, presumably because there were "incompatible" players in the lobby.  Obviously I don't know who else was in the 2nd and 3rd lobbies, but rest assured they were all kicked as well.  This occurred at 12:34 PM EST today, 2/2/2024

Hi,

The answer is no to the first 3 questions.  We have been able to determine through trial and error which accounts in our chat group are incompatible with each other.  LIke I mentioned before this doesn't just happen with the four of us.  The issue started with the update after the Ryder Cup season ended.  During the Ryder Cup season none of us ever had a problem, if that helps.

Thanks

The answer I got from big_tom007 and chahornets was no to none of these questions you and as another user said in here, we just figure it out through trial and error swapping different players or accounts if they have other accounts, then once we find the right combination of accounts that are able to play with each other the lobby won’t disconnect us from the servers 

Just wanted to check and make sure you saw my responses from Friday?  Do you need any further information?

Thanks

Hi,

Any update on this?  Were the videos helpful?  I’m happy to provide whatever information might help resolve this issue for everyone.  

Thanks