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bedder04's avatar
bedder04
3 years ago

Re: Is PGA Tour available on the older Xbox One?

pre-ordered the PGA Tour deluxe version on XBOX store last weekend. When I go to download the game today, it goes to the que and then pops up an error message that says not compatible. When I go to the store to look at the details of each version, I have/own the version for Xbox X/S, and Xbox One. The other version flat out says not playable on device above the purchase price. Already went through Xbox support, they said its an outage from EA. Please help, can't believe we run million dollar companies where you can't reach a human being on the phone, worst customer service idea ever.

4 Replies

  • bedder04's avatar
    bedder04
    3 years ago

    Heres pictures of the supported platforms of the version I bought, release date and error message

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @bedder04 Just to confirm, are you trying to download PGA on an Xbox Series X or Series S and NOT the Xbox one X?

    If so, can you try the following and let me know if this continues?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • bedder04's avatar
    bedder04
    3 years ago

    @EA_Illium I am using an Xbox one X, and bought the version for xbox one, xbox x and s as advertised on the store. If you look in the picture i linked above, on the details page it says xbox one compatible in the lower right corner

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @bedder04, 

    Apologies for any confusion but EA Sports PGA Tour is only available on the Next Generation platforms (Xbox Series X, PS5, PC). 

    There seems to be confusion about the Xbox store having the tag for Xbox one (Gen 4 console), this is because the Deluxe Edition of PGA comes bundled with Madden 23. 

    Which was built and designed to work on Xbox one and Xbox Series X consoles. However, PGA it self is only available to play on the Xbox Series S|X systems. 

    Cheers!

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