Settings not saving upon log on

Forgot to add, this is on PC, been happening since I got the game. Had trial version / early access. Hoping to avoid losing my career mode by reinstalling. 

Every time I start a game from steam I have to re-click through a full series of license agreement, select golfer and controller tips as though it was my first time playing the game.  This does not affect other saved progress within the game.

Hi @thewick78 Can we try the following when you have a moment and check if this continues?

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• Run the System File Checker tool then Check for Windows and GPU updates  
• Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings 
• Check for other applications that may be limiting EA App or Game performance

Thank you for the response.  I tried all of the suggested and still get the same behavior on every session:

1. Accept User Agreement

2. privacy and cookie policy

3. accessibility settings

4. Edit golfer (Y to save and exit)

5. Welcome sequence (5 screens)

6. Gameplay settings screen

7. Controller recommendation disclaimer 

8. main menu (prompts menu layout overlay tips 🏀)

9. In game repeats controls tips as well

i have tried again launching from Steam and EA app and get same behavior.  Also, the game does not get window focus on launch either and I always need to toggle from steam or EA app to get to the game.

thanks,

No security beyond Windows 11 native and I have not configured any folder level security for my Steam repository.

Hi @thewick78 Thanks for the update, Could we try to temporarily disable UAC controls and then test if this continues?

I checked UAC settings and it is already disabled.  One other note I will add is that I was originally getting system kernel power critical crashes due to the default resolution setting and I was able to resolve that by changing to 1080p.  I’m not sure if that could have caused something with the crash earlier that is now causing this behavior?

Hey @thewick78 apologies for the delay, Were you getting a specific error with that crash? Also, would it be possible to get a DxDiag?

I've attached the DxDiag.txt output as you've requested and also the System Critical Error log that was occurring and forcing critical system shutdown/restart when the graphics were defaulting to higher than 1080p settings.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 4/15/2023 10:37:41 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),🏈
User: SYSTEM
Computer: DESKTOP-N662808
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>9</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2023-04-16T05:37:41.1268405Z" />
<EventRecordID>2562</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-N662808</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsT🤭n">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
</EventData>
</Event>