Forum Discussion

Greendog74's avatar
3 years ago
Solved

Store menu will skip from the first page to the last page

Product: EA SPORTS PGA TOUR
Platform:PlayStation 5
Summarize your bug Unable to browse store menu 1 page at a time since the last update.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to the store to browse
What happens when the bug occurs? The store menu skips multiple pages at a time, often skipping to the last page. Only items on 2 or 3 pages are now accessible.
What do you expect to see? Smooth page transition when browsing

As above

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    HI @The_Fridgimous @Nickelopogus Does this happen on any other menu?

    when you have a moment can we try the following?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

7 Replies

  • I thought it was just me. No idea what's caused this, but it needs fixing ASAP.

  • Product: EA SPORTS PGA TOUR
    Platform:PlayStation 5
    Summarize your bug The store menu will skip from the first page to the last page and then back to the first page. I am unable to view anything in the menu.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Unsure?
    What happens when the bug occurs? Everytime
    What do you expect to see? The issue fixed

    How do you fix the store menu skipping problem?

  • The_Fridgimous's avatar
    The_Fridgimous
    3 years ago

    The store menu will skip from the first page to the last page and then back to the first page. I am unable to view anything in the store menu. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @The_Fridgimous @Nickelopogus Does this happen on any other menu?

    when you have a moment can we try the following?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

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