Forum Discussion

paddyjk19's avatar
3 years ago
Solved

Too Many Computers have Accessed...

I'm on Stem but also have EA Play Pro - bought the Deluxe version of the game on Steam but want to use the 10 hour trial for even earlier access.

Started trial fine and after two holes it crashed and now I gte the message "Too many computers have accessed this accounts version of EA Sports PGA Tour (Trial) recently. Please try again later"

I've only got one PC and I've got 2 step verification on my EA and Steam accounts with alternative email for both. This game hasn't been accessed by another computer so why am I being locked out?

Thanks

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @BandicootTrait 

    There are a few things that can trigger this message to come up, for more information you can check out our Help Article: Download and Play your games

    If you get a message that says: Too many computers have accessed this account’s version of [game name] recently. Please try again later.

    This is because you can only install your game on up to five computers per 24-hour period, as mentioned in our Terms of Service.

    Here are some things that can count as a new computer:

    1. using a different computer
    2. changing the hardware in your current computer
    3. using a virtual machine
    4. using a cloud gaming service.

    It can take up to 24 hours for you to be able to relaunch the game. If you're getting the error after 24 hours, let us know so we can help.

    Thanks!

34 Replies

  • danjbirch's avatar
    danjbirch
    Seasoned Newcomer
    3 years ago

    Hi I am getting the same error. 

    I only have one PC and have not installed the game elsewhere.

    I have not made any hardware changes to my PC

    I am not using geoforce now or any other streaming service

    I paid 60 pounds for this game and the only help offered on this forum is wait 24 hours

    Perhaps you can tell me what is causing this and how I can resolve it now so I can play the game I actually paid for today rather than wait until tomorrow and see if it works then.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @BandicootTrait 

    There are a few things that can trigger this message to come up, for more information you can check out our Help Article: Download and Play your games

    If you get a message that says: Too many computers have accessed this account’s version of [game name] recently. Please try again later.

    This is because you can only install your game on up to five computers per 24-hour period, as mentioned in our Terms of Service.

    Here are some things that can count as a new computer:

    1. using a different computer
    2. changing the hardware in your current computer
    3. using a virtual machine
    4. using a cloud gaming service.

    It can take up to 24 hours for you to be able to relaunch the game. If you're getting the error after 24 hours, let us know so we can help.

    Thanks!

  • I'm having the same issue - what is the cause and why do I need to wait 24 hours after paying £75 for early access?

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