Unable to launch PGA Tour on PC
I've recently not been able to launch PGA Tour on my Windows 11 PC. When attempting to launch via the EA Play app the game briefly attempts to run, but after a few seconds the EA Play app just reappears. I've worked through all the following troubleshooting options offered by the EA Support chat, but still no luck:
1. Clear EA App Cache Action: In the EA App, click the menu (three lines) at the top left. Go to: Help > App Recovery > Clear Cache. Restart: Close and reopen the EA App.
2. Repair the Game Action: In the EA App, go to My Collection. Find PGA Tour: Click the three dots (…) on the game tile. Select: Repair. Restart: After repair, try launching the game again.
3. Run EA App as Administrator Action: Right-click the EA App shortcut. Select: Run as administrator. Try launching the game.
4. Update Windows and GPU Drivers Action: Check for Windows updates. Update: Install the latest graphics card drivers (NVIDIA, AMD, or Intel). Restart: Restart your PC and try launching the game.
5. Disable Antivirus/Firewall Temporarily Action: Temporarily disable your antivirus and firewall. Try launching the game. Re-enable security software after testing.
6. Perform a Clean Boot Action: Type msconfig in the Windows search bar and press Enter. Go to: Services tab > Check "Hide all Microsoft services" > Disable all. Go to: Startup tab > Open Task Manager > Disable all startup items. Restart: Reboot your PC and try launching the game.
7. Change EA Account Avatar (Community Workaround) Action: In the EA App, click your profile (top right). Select: Edit Profile > Edit Avatar. Change: Select a different avatar and save. Restart: Close and reopen the EA App. Try launching the game.
8. Delete Game Cache or Settings Files Action: Navigate to the PGA Tour folder in Documents. Delete: Any cache or settings files (e.g., hardware settings). Restart: Try launching the game again.
9. Use Advanced Launch Options (DirectX) Action: In the EA App, find PGA Tour and click the three dots (…). Select: View Properties > Advanced Launch Options. Add: -dx11 or -dx12 in the command line. Save and try launching the game.
