Can’t log in
I need help logging in. I was in guest mode and my app deleted. I’m working with Priyavrat on it but it seems like this person isn’t responding anymore. Can you help?
Forum Discussion
Yes I won’t bug her. I’ll wait.
thanks so far
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @Nick15name. I apologize for the wait in someone getting back to you.
If you're playing anonymously, that is not linked to Game Center, Google Play, or an EA account, then it may not be possible to recover your account. The best thing to do in that situation is to have your previous Player ID handy so that EA Help has a method of looking up your game data. Without either of those points, there is no reference to where the game data is, which would admittedly make it quite difficult for our game advisors to assist.
When you do uninstall and reinstall, if you did save to one of the options, if the game detects it, it will state that there are existing profiles associated with your account.
For example, when I tested on my own account, it prompted one with my local save + EA account that had 0 content (as though a new account), and a second one linked to my Game Center that had game data. When I pulled the Game Center one, I was able to register it to my EA account as my current game account.
I know it's not always the best news, but if you can find your previous account information, that would help a lot in recovering it.
Arrenai 🐱
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