Forum Discussion

Jigroid's avatar
3 years ago
Solved

Cannot Access Old Account Progress

My old account was progressed through nearly the whole game at the time, I had a couple premium plants such as the ghost pepper and I have seemed to lost this account. When I try to sign into the account on the Google Play store that had this progress, nothing shows up. I have the achievements to back this claim and all I want is my old stuff back. Please and thank you.

  • @Jigroid I would recommend reaching out to our support to see if they can assist with recovering progress, through your current device go to the setting options > then help this should take you to our help site where you can create a case to reach out to support.

8 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @Jigroid Do you have the progress on a previous device, or did you log into this one and notice missing progress?
  • Jigroid's avatar
    Jigroid
    3 years ago

    I attempted to enter on a new phone and I know what account it was linked under. I can send the email that's linked if you'd like. But it seems to not be showing up when I attempt to link it. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @Jigroid If you have access to the old device still, can you reach out to our support to see if they find any issue that could be going on with the account itself?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @Jigroid I would recommend reaching out to our support to see if they can assist with recovering progress, through your current device go to the setting options > then help this should take you to our help site where you can create a case to reach out to support.
  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    3 years ago

    @leomshawn19 

    If you signed up to EA's email registration scheme prior to this happening you can use that to recover your lost account, they will send a unique code to your email address. (5 minutes).

    If you didn't but have your player id number saved then you can contact EA help center by tapping on HELP at the bottom of this page and making a missing content report. (Up to two days).

  • Sungod531's avatar
    Sungod531
    3 years ago
    I have the same problem and I did sign up with EA's email registration. However, when I signed in today, it seems that my account has been wiped of all progress (tried uninstalling and reinstalling as well).

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