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kenny5277's avatar
3 years ago
Solved

Can't transfer game to my new Android phone

I can't seem to get my progress transferred to my new phone. The game is still active on the old phone so I know it's still there. I registered my email address and did a force sync. 

On the new phone, I started the game, tapped the wrench and the controller icon, and I'm pretty sure it displayed my email address in the process which I tapped (assuming since I was logged into my google account on the phone that it would just sync). It's not synced and I can't even figure out how to confirm the email address it's linked to. I was hesitant to register my email on the new phone because I thought there might be a possibility it would sync the new version to my account, overwriting and deleting the old game. But since I couldn't figure out anything else, I went for it. It just gave me back a message that the email address could not be registered. Any ideas?

  • Problem solved! (somehow 🤔 ). I'm guessing it just needed a few hours, since I didn't really do anything in particular to solve it. 

4 Replies

  • Did you type in the email address manually or did you just copy and paste?  I ask because the cut and paste method sometimes cause the system to add a space after the email address and this could have caused it to be invalid.

  • kenny5277's avatar
    kenny5277
    3 years ago

    Old phone: pretty sure I typed it manually (but it's possible it was suggested text that I just tapped). 

    New phone: definitely typed manually. 

    I don't see where I could even check that though. 

    Also, I reinstalled it on the new phone, but I don't even see now how to associate it with my email address or google account. 

  • Can anyone tell me what happens if I register my email on the new phone? Is there a risk that my progress would be deleted?

  • Problem solved! (somehow 🤔 ). I'm guessing it just needed a few hours, since I didn't really do anything in particular to solve it. 

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