Chronic game crashing issue
Hi There, I have Plants vs Zombies 2 installed on my Samsung Galaxy Tablet 2. It's been working ok with no issues until about four or five months ago when it started freezing/crashing immediately af...
Forum Discussion
Dear EA,
I posted the above message over 3 weeks ago and as far as I can see I haven't been given even the courtesy of a "thanks for your message" response.
This is a really significant problem, that is at minimum irritating in having to restart the game, and at maximum pretty offputting.
Maybe there haven't been the tons of corrupted screen complaints that you need as the threshold for actually fixing bugs (though I hope that's not how you operate! ) but it is still nevertheless a bug that does not happen with any other app on my tablet.
If there's a customer support email/number that I should be using rather than posting here(?), I'm more than happy to be redirected.
Best wishes Shay
EA_Blueberry
Community Admin
Community AdminThanks for reaching out to us about this and we'll do our best to get around to you faster. If you're experiencing a technical issue like that the best thing we recommend doing is the mobile troubleshooting steps I have in the link below. As long as you link up your game to a Google Play or Apple account, your game progress will not be deleted since it's saved to the cloud.
A lot of times with mobile games, simply restarting the device or reinstalling the game it will fix technical woes. Sorry to hear this is happening and keep us updated!
How to sync to the cloud and mobile troubleshooting
https://answers.ea.com/t5/Plants-vs-Zombies-2/Account-amp-Mobile-Help-Look-here/m-p/7883871#M9093
Thanks @EA_Blueberry. I have just tried uninstalling/reinstalling the application but I'm afraid the issue still persists (in fact as soon as I registered my account to get my backed up data, the screen turned into an odd pattern of green fragments rather than go to the startup screen - very disappointed to experience the same problem so soon after reinstalling!).
I've just let an Ad play and then waited a bit for my screen to go to sleep temporarily; when I reactivated it to go back to the game screen it crashed into one of the warped pictures again, and I had to reload it. Highly frustrating. I'd really appreciate if this issue could be escalated if at all possible?
In the meantime I will also contact EA Help as recommended by @MAGICDAVESHROOM. thanks again! Shay
