Daily ad count not refreshing
I can't claim my reward for completing 8 daily tasks to get 10 gems. I know they'd rather me spend money than get them free, but I should be able to collect what should be free. Anyone found a fix for this? In an hour the tasks reset 😑
[Updated Title for clarity. EA_Claus]
[Reply highlighted to increase visibility for the troubleshooting steps suggested. The thread remains open to gather new reports. EA_Claus]
Hey everyone,
I've gathered all your reports here to help us keep track of them.
I'm sorry to hear of these problems with your daily ad count not refreshing since the latest update.
Please try the troubleshooting steps suggested here for iOS and here for Android.
Please also check and turn off any other apps that could be stopping your game from working well, including:
- anti-advertising software and ad-blockers
- apps that analyze or change data going in or out of the game
- custom ROMs or OS versions.
As long as you linked the account, I'd also recommend reinstalling the game, and the additional Mobile network troubleshooting for iOS in this guide, or the additional steps for Android devices in this other guide. Resetting the device network settings resolved this issue for other players.
Let us know if this helps with the missing ads and completing your daily tasks.
