Data lost

I was playing Plants vs Zombies 2 yesterday and today when I opened the game all my data was lost, not only the local data but also my cloud data stored with google play games. This is the second time this happened to me the first time it wasn't this frustrating because I hadn't had played in a long time, but this time is really frustrating I had finished all worlds from Ancient Egypt to Frostbite Caves with plants from special events like the ghost pepper and other special plants like the fire peashooter, is it possible to recover my lost data?

MAGICDAVESHROOM
5 years ago
@Kilimanjiron
There are three ways to recover a lost account-google playstore, EA's email registration scheme and HELP CENTER.
Your missing gamedata is somewhere in EA's backup servers and unfortunately they can't or won't try to find it without the correct player id number.
You can only start from the beginning and if you have proof of purchase from your google account history you can get any premium plants added to your new account.

11 Replies

MAGICDAVESHROOM
Legend
5 years ago
@Kilimanjiron There are many players with a similar prto yours and i suggest you try reading those threads.
https://answers.ea.com/t5/Plants-vs-Zombies-2/My-account-just-disapeared-what-happened/m-p/9854525#M34581
Kilimanjiron
5 years ago
I tried those suggestions, but none of them worked, since I don't know my id number
MAGICDAVESHROOM
Legend
5 years ago
@Kilimanjiron
Don't you have your old player id number on an old device or have signed up for EA's email registration scheme?
Kilimanjiron
5 years ago
No, my account was linked with google play games, but that one also became corrupted
MAGICDAVESHROOM
Legend
5 years ago
@Kilimanjiron
There are three ways to recover a lost account-google playstore, EA's email registration scheme and HELP CENTER.
Your missing gamedata is somewhere in EA's backup servers and unfortunately they can't or won't try to find it without the correct player id number.
You can only start from the beginning and if you have proof of purchase from your google account history you can get any premium plants added to your new account.
Kilimanjiron
5 years ago
@MAGICDAVESHROOM Thanks for the help, I had to start over again, unfortunatly I bought the plants with gems so there won't be history from google account
MAGICDAVESHROOM
Legend
5 years ago
@Kilimanjiron
Sorry you lost your account.
Unfortunately pvz2 is still incredibly buggy and players are still losing their accounts and despite there being three ways to recover an account:
Google play/ applestore
(Are supposed to backup and update gamedata regularly ).
EA's email registration system.
(A quick and easy way to restore an account, but useless if you haven't signed up for it).
EA HELP CENTER.
The last resort, emailing them so they can restore a lost account can work, but ONLY if you know the old player id number.
If you have an old device with pvz2 on it then you might be able to get your old player id number and if you have any proof that you had bought those plants for gems then you should let them know.
the_terminayta
5 years ago
i tried to take a picture of a chicken 🐔 then I lost all of my progress😡😡😡😩😥
eieio_31310
Hero
5 years ago
??
This is a new one!
Are you saying that the chickens are not just for being feared by players on Wild West day 35 but not for taking picture of them either?
🤣
Seriously, could you provide more details please?
What platform and or game device you are using and what steps were you doing in order to cause the lost of game data?
Chances are your game progress is still saved on the EA server and can be recovered.
MAGICDAVESHROOM
Legend
5 years ago
@the_terminayta If you lost all your data and had to start from scratch (4 plants and a new player id number) then the previous post to yours has what you should do.