Forum Discussion

morglakil's avatar
11 months ago

ea wont send me code for verify email - HELP

been playing pvz2 on my tablet for a couple days, but every time i try to verify my email to link the account to my phone, it takes my email, SAYS its sending me the 6 digit code, but I never receive it. ive checked my spam, promotions, trash, everything, and I have no idea why but it wont even let me log in to Ea support on my phone for the very same reason.It won't even let me log in using my password, it just wants to send me a code to my email that NEVER sends. I've tried dozens of times, re-entering my email, manually typing instead of auto-fill. I cant even seem to get in contact with an EA support person who can help me link the email.

any help would be great

5 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi @morglakil,

    I'm sorry to hear you're having trouble with your verification emails. Please note that we're unable to make account changes here at AHQ. For further assistance with that, you will need to try contacting EA Help Support once again and ask them to change your email and add a secondary email on the account since you're unable to login and make the account changes yourself. 

    There's an option to contact chat support while logged out, I will leave the instructions below: 

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once you select the chat option, it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

  • @morglakil 

    EA sends the code to the email address that you gave them, perhaps you gave them a slightly different one when you set this up.

    The only problem that i know of with the email registration scheme that seems to be quite common is that players using autofil end up with a blank space after their email address that invalidates their email address.

    I suggest that you check your email address by tapping on the three bars at the top right hand corner where it says menu and check the details under the EA account heading.

    My email address has been verified with a little green tick.

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    11 months ago

    @EA_cuervo 

    I have picked up a lot of info about pvz2 in the 6+ years i have been playing it.

    Frankly, the current state of EA HELP CENTER is appalling and has been for months.

    My own complaints have been closed without being resolved or marked as fixed with no action being taken, and have been for months.

    I still have 300 aquavine seeds that i took a long time to earn and didn't get.

    EA HELP CENTER just keeps on trying to push players with problems back onto this forum in search of answers, when what we need is a proper response from a person instead of an A.I. 

  • morglakil's avatar
    morglakil
    11 months ago

    I agree completely, I solved my problem by making an entirely different EA account under a different email, and then getting the login code through that email address, which obviously isnt a solution, considering now I have to remember another email and password. 

    The customer support here is absolutely atrocious, i'm pretty much making it a point to not have to deal with this stuff again if I can avoid it.

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