Force Sync Player Data fails
See the screenshot. I already verified my internet connection is fine.
Forum Discussion
I am in the UK region and have just checked the force sync option, it seems to be working normal. Not sure if this is geographic location issue with server, could you give it a try again and let us know the result please?
By the way, are you running the latest 11.6.1 update or the older 11.5.1?
I'm in west coast US. Tried multiple times, not working at all. I have 11.6.1, the device is iPhone 12.
EA advisor gave the the troubleshooting guide on iOS, using uninstall and reinstall as the last resort, which makes things worse. After reinstallation, open the app and select my player profile, it stuck at identity saving:
Chatted with multiple EA advisors, none was able to help.
Also, my player profile during the selection is out of sync - the amount of coins, gems and mints are all incorrect. My guess is the game server hosting my game data backup is going down or corrupted. Don't know whether this is a widespread issue or peculiar to me.
Thank you for the reply.
I have not updated my iPhones to 11.6.1 yet and hope the issue you are experiencing is just a coincident and not as an unwanted side effect of the new update.
I updated to 11.6.1 during the weekend. This worked fine during the whole weekend and suddenly stopped working on Monday. Not sure whether this issue is related to the new version or not.
Update. Fore Sync worked again, but my profile was completely messed up after local game data is synced with EA's server. All gauntlets, gems and coins are down to 0, but there are 5k fuels in Penny's Pursuit. Also, season progress shows ~200k crowns earned. Plant levels are not affected, though. Filed another case, but it seems almost impossible to reach an EA advisor now. Maybe there are more folks impacted...
