Unplayable IOS iPad

SO frustrated. No way to contact anyone. Chat bot just links back to forums. This is an echo chmaber. This issue is terminal. I’m ready to find another non

eA game. Not one thing is better after two weeks. Is anyone working in this?? I’m deleting the game until this issue is resolved. Please refund my no ad payment and restore the numerous diamonds I’ve lost trying to reload arena and PP zomboss. I even upped my internet speed thinking that may help  naw.